Help CenterGet help with your order

Get help with your order

Bought a digital product and it has not arrived or is not working? Keysender delivered it on the seller's behalf, so the seller is the fastest route to a fix. Start here to find your order and reach them.

We are here to help

Share the details below and we will take it from there. The more you can tell us up front, the faster we can get you back up and running.

Guest order

You have your code. The seller helps from here.

Keysender is the delivery system that sent you the code. We are not the seller, so we cannot fix a code, change an order, or give a refund. You do not need to open a ticket with us.

A quick example

Think of the postal service dropping a sealed box at your door. It delivered the box, but it did not make what is inside. Keysender delivered the seller's code the same way. If the product is wrong or not working, the seller is who can fix it.

Contact the seller from your order receipt, marketplace account, or the Access Page. If the seller does not respond, use the seller or marketplace dispute path.

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