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Help CenterSubmit a ticket

Submit a ticket

Tell us what is going on and we will help you sort it out. Every ticket is read by Keysender Support and answered by email, usually within 4 business days.

We are here to help

Share the details below and we will take it from there. The more you can tell us up front, the faster we can get you back up and running.

Company

Give us everything up front

Include exact examples like Order IDs, Transaction IDs, and product names, plus the affected integration(s). Without enough detail we have to send the ticket back and ask for more, which delays the fix. Required fields are marked with an asterisk.

Name *

Email *

Confirmation and every reply go to this address.

I sign in to Keysender with this emailUncheck if your panel.keysender.com login email is different. We will still reply to the email above.

Issue Title *

A short, specific summary of your issue.

Describe what happened *

Be specific and include exact examples. Tickets without enough detail get sent back for more information.

Order or Transaction ID

Store, Offer, or Product URL

Affected Integration(s)

Keysender

Keysender PanelKeysender APIKeysender Supply

Marketplaces

eBayAllegroMercadoLibreHood.de

Digital marketplaces

G2AKinguinEnebaK4GGamivo

Ecommerce platforms

ShopifyWooCommerceEcwidBigCommerce

Payments

PayPal Buttons

Other

Other

Select the integration(s) or platform area related to your issue. You can pick more than one.

Video walkthrough

Optional. A quick screen recording (Loom or similar) often helps us troubleshoot faster.

Upload any screenshots or error messages

Upload files or drag them here

PNG, JPG, GIF, PDF, ZIP, TXT, LOG, or CSV. Maximum 10MB each.

Keysender uses these details only to review and respond to this ticket.