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Keysender delivers a Shopify order as soon as Shopify reports it as paid. Tags and fulfillment holds do not stop delivery, and a key once sent cannot be taken back. To hold an order for fraud review, set Shopify to capture payment manually, then capture only the orders you accept.
TL;DR
Make sure your listing is connected to an inventory. If you want Keysender to screen orders as well, see Activating fraud monitoring on orders.
In your Shopify admin, open Settings, then Payments, and set Payment capture method to Manually. Do not choose Automatically when the entire order is fulfilled, because Keysender waits for payment and the order would not be delivered.
Decide how safe orders get captured. Your fraud tool can capture through the Shopify Admin API, or you can use the Shopify Flow template Capture payment if order is not high fraud risk, with the trigger Order risk analyzed, a tag condition and a Wait step.
Review each flagged order. Click Capture payment in Shopify to release it, or cancel the order if it is fraud. Capture the full amount, because a partial capture is not picked up.
Place one low-value test order and confirm it is delivered only after you capture it.
The order does not appear as delivered in Keysender until you capture the payment. After capture, it shows on Summary within a few minutes. See Integrating Shopify for the rest of the setup.
| Symptom | Cause | Action |
|---|---|---|
| A key went out on an order you tagged as fraud | Keysender does not read Shopify tags or holds | Set capture to Manually so the order is not paid until you review it |
| A captured order was not delivered | Only part of the amount was captured | Capture the full amount, then check Fixing orders that do not arrive |
| An order can no longer be captured | The authorization ran out. On Shopify Payments it lasts about 7 days | Review orders inside that window. Ask the buyer to order again if it has passed |
Submit a claim so Keysender Support can review it.
No. Keysender delivers once Shopify reports the order as paid. Use manual payment capture so the order is not paid until you review it.
Click Capture payment on the order in Shopify and capture the full amount. Keysender then delivers it.
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