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Billing & Plans is where your plan, credits, wallet balance, invoices, and billing address all live in one place. Buying credits is covered step by step in Adding credits to your account; this article covers the rest of the page.
TL;DR
You do not need anything set up to view this page. It is available from the moment your account exists.
Open Account, then Billing in Keysender.
Check Current Plan for your plan name and credits left, and Balance for your wallet total.
Scroll down to Invoices to see every purchase with its Invoice number, Reference number, Purchase date, Status (Paid or Pending), Amount, and Category, and click Download on any row for the PDF.
Click Edit next to Billing Address to update the name, address, and country that appears on future invoices.
A completed purchase adds a new row to Invoices and updates Current Plan or Balance immediately; an edited billing address appears on every invoice generated afterward.
| Symptom | Cause | Action |
|---|---|---|
| An invoice stays Pending | The payment has not settled yet | Wait a few minutes and reload; contact your bank if it stays Pending past a day |
| A past invoice shows the wrong billing address | The address was updated after that invoice was generated | Billing address changes only apply going forward, not to invoices already issued |
| Balance and Current Plan credits look unrelated | They are two separate figures: Balance is your wallet in your billing currency, Credits left is dispatch capacity | See Adding credits to your account for how buying credits spends from the wallet |
Submit a claim so Keysender Support can review it.
Balance is your wallet total in your billing currency. Credits left is your dispatch capacity, which you spend one per order. Buying credits spends from the wallet.
The payment has not settled yet. Wait a few minutes and reload the page; contact your bank if it stays Pending past a day.
No. A billing address change only applies to invoices generated after the update, not ones already issued.
